Frequently Asked Questions
Have a question, comment or concern we haven’t covered? Please Contact Us.
NUTRITION
We flash-freeze our veggies right after harvest to maintain nutrition and taste.
The amount of food deemed usual or recommended for an average adult. The FDA regulates serving sizes, while the USDA ensures nutritional information and labels are easy to read and applied consistently across all products.
Unfortunately, we do not offer any vegan-friendly products at this time.
COOKING
Carefully read all directions on a product’s package before cooking. Cooking times vary, so it’s best to use suggested cooking times as a guide and adjust to your microwave’s power.
Our single-serve entrees (9 to 14.2 oz) are microwave-only. However, our appetizers and multi-serve entrées can be prepared with a microwave, stove or oven. Refer to the package for the most up-to-date cooking instructions.
Yes. Always remove the tamper-evident band before cooking in the microwave, stovetop or oven. Refer to packaging for the most up-to-date cooking instructions.
No. Keep the lid on when cooking—it provides a seal that helps our products cook more quickly and thoroughly.
No. Our products are designed to go directly from the freezer to the microwave, stovetop or oven—no thawing or defrosting. For best results, always read and follow the cooking instructions provided on a product’s package.
ALLERGENS
Some might. If a product contains a common allergen—even in small quantities—it is included within the ingredients statement on the package. For more information on allergens or more help deciding which products are best for you, please contact us.
MORE
We do not sell products directly to consumers at this time, due in large part to the expense of shipping frozen products. However, many grocery stores carry Tai Pei products. Use our handy store locator to find a store near you.
Our sauces are delicious, but not available for separate purchase.
Yes. We’re always looking to make new and exciting Asian foods easier to prepare and more readily available. If there’s a particular product you’d like to see, get in touch with us.
